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Southend's Children and Families Information PointSHIP Adults

Southend Borough Council is the statutory lead partner for safeguarding adults.  The Council has a duty to support vulnerable adults to live lives free from fear and abuse and works with individuals, families and partner agencies to achieve this aim.  The Council operates within the SET (Southend, Essex and Thurrock) Safeguarding Adults Guidelines and also within the SET Mental Capacity Act and Deprivation of Liberty Safeguards.  The service is managed on the local operational level by service managers/team managers with support from the Strategic Safeguarding Manager lead.


How to refer:  Individuals, carers, professionals or members of the public can refer by contacting the Access Team directly or using out on-line referral facility at


Referral Criteria: An adult needs to appear to require a NHS and Community Care Act 1990 assessment or require safeguarding or support under the MCA 2005


Vulnerable adults are defined as, someone aged 18 or over:

  • Who is, or may be, in need of community services due to age, illness or a mental or physical disability
  • who is, or may be, unable to take care of himself/herself, or unable to protect himself/herself against significant harm or exploitation


(Definition from the Department of Health 2002)


Exclusions from this service – People who are not Fair Access to Care eligible after assessment


Response time:

  • all referrals are processed on the day of receipt.  Response time is dictated by presenting risk
  • All SET SAF1 referrals are processed within 4 hours and sent to area teams for triage and risk assessment
  • Response time is led by presenting risk


How to contact the service:

Access Team 01702 215008 or

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